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Why can't I use the PayPal direct debit method?

There may be various reasons why PayPal can‘t always provide the direct payment option for certain transactions.
Reasons may be:

  1. Your credit balance in your PayPal account is always used first. If you have sufficient funds in your PayPal account, you will not be offered the direct debit option.
  2. Your bank account has not yet been confirmed. For all important information about the account verification, please visit  https://www.paypal.com/accountverification/
  3. You have reached/exceeded the maximum amount which can be payed by direct debit method in a certain time period.
  4. There might be irregularities in the past which occured using the direct debit method:

Where do you get the cd-keys from, are they legit?

Of course, our cd-keys are 100% legal. The cd-keys are taken from standard retail packages, and then scanned and send as picture via e-mail. As this saves us package costs and storage space we pass on this price advantage to our customers. For special keys, such as pre-order ones, you are likely to receive just a textfile with the key-code, as we received it this way directly from the publisher. Nevertheless we offer an unlimited warranty for our cd-keys, so you will never have any problems.

I've ordered a cd-key, but it says it's already used or invalid

No problem – we’re sorry, most likely our supplier made an error and sent us a package twice. Due to the large amount of cd-keys we sell this can happen, but is usually quickly noticed by us. Send us a screenshot of the error message along with your ordernumber, and we fix it for you.

Will gold on my server become cheaper in the next few days?

Maybe. We update our prices every day based on how much gold our suppliers have in stock. This changes constantly which makes it impossible to predict how prices wil evolve in the future. The more gold is available, the lower the price becomes. This can change dramatically when some gold farmers have been banned recently so don’t wait too long.

I can see the powerleveler is done with my character but my order is not finished yet. When can I log in and play on my account?

The order status for powerleveling orders is updated several times per day so you will get an e-mail with the new password soon. But if you don’t want to wait any longer, you can request a new password on the Blizzard website.

www.wow-europe.com (EU accounts)

www.worldofwarcraft.com (US accounts)

Go to Account, then Manage Account and click the “Forgot your Password?” link. Enter your account name and the answer to your secret question. This automatically sends a new password to your e-mail address which you can then use to log in.

What happens to the items and gold found while powerleveling?

Good items will be used to improve your character, everything else is sold to merchant or on Auction House. Some of the gold will be used to purchase skills and needed equipment, the remaining gold will stay on your character when the leveling is done.

I’d like to ding 70 on my character. Can you ask the powerleveler to stop before he reaches the maximum level?

Sure, contact support@randyrun.com and we’ll tell the powerleveler to stop at 80-90% of XP so you can ding yourself.

I made a mistake with my character’s name or account information, how can I correct this?

No problem, please contact support@randyrun.com and we will fix this for you.

I selected the wrong server for my order, how can I correct this?

Please contact support@randyrun.com and we will fix this for you.

I only received part of the gold I ordered, where is the rest?

This can happen with large orders, when a supplier does not have the full amount in stock. We trade part of the order with him and then look for another supplier who has more gold on your server, so you don’t have to wait too long. You’ll receive an e-mail from us every time part of your order is completed, and when it’s fully done.